We aim to deliver your eyewear safely, on time, and with full transparency.

Delivery Options

Standard Delivery

• Fast processing and dispatch
• Delivery timeframe shown at checkout
• Free shipping available on eligible orders

Relaxed Delivery (Save 15%)

Not in a hurry? Choose our relaxed delivery option and enjoy 15% off your order.

• Delivery within up to 30 days
• Same product quality and care
• Ideal for non-urgent orders

Order Processing Time

• Frame only orders: processed within 1–2 business days
• Prescription orders: processing time depends on lens type and customization
  (typically 3–7 business days before shipping)

You will receive a confirmation email once your order is shipped.

Shipping Coverage

We currently ship to selected regions. Available shipping locations and costs are shown at checkout.

Tracking Your Order

Once your order is shipped, you will receive:

• A tracking number
• A tracking link via email

Important Notes

• Delivery times may vary due to holidays or courier delays
• Address accuracy is the customer’s responsibility
• Prescription orders cannot be modified once production starts

Returns & Delivery Issues

Please visit our Returns & Refunds page or contact support if:

• Your order arrives damaged
• You receive the wrong item
• Your shipment is delayed unusually