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FAQs

FAQs

How do I know which frame size fits me?

Each product includes a Small, Medium, or Large size guide.
You can also use our Frame Size Guide image. Minor differences of 1–2 mm are normal and do not affect comfort.


What if I am between two sizes?

If you’re unsure, we recommend choosing the slightly larger size for better comfort.


Can I order frames without lenses?

Yes. Simply select Frame Only on the product page and add it to your cart.


How do I order prescription glasses?

  1. Choose a frame
  2. Select Prescription Lenses
  3. Choose lens type and options
  4. Enter your prescription details
  5. Add to cart and checkout

Can I upload my prescription later?

Yes, you can upload or share your prescription after placing the order if supported on the product page.


Are Lens Width and Lens Height the same?

No.

  • Lens Width measures the horizontal width of the lens
  • Lens Height measures the vertical height
    Both are important for comfort and visual coverage.

What payment methods do you accept?

We support secure online payments including:

  • Credit and debit cards
  • Digital wallets (depending on availability)
    All payments are processed securely.

Do you offer free shipping?

Yes, free shipping is available on eligible orders and promotions.


Can I return prescription glasses?

Prescription lenses are custom-made and cannot be returned unless there is a manufacturing defect.


How long does delivery take?

  • Frame only: usually faster
  • Prescription orders: additional processing time
    Exact delivery times are shown at checkout.

Need more help?

Our support team is happy to assist with:

  • Frame sizing
  • Prescription questions
  • Order tracking

👉 Contact us anytime before placing your order.

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Quality eyewear designed for comfort, clarity, and everyday style.

Uppsala, 756 42, Sverige
Email: info@ispectacles.co.uk
Phone: +46 76 294 2120

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